Terms And Conditions

VESSNER & CO. TERMS AND CONDITIONS

Last Updated: 07/11/2022

Welcome to Vessner & Co. By accessing our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before using our services.


1. GENERAL TERMS

1.1 These Terms & Conditions govern your use of the website www.vessner.com and any purchases made through it.
1.2 By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.3 Vessner & Co. reserves the right to update or modify these terms at any time without prior notice.


2. PRODUCTS & AVAILABILITY

2.1 All products displayed on our website are subject to availability.
2.2 We make every effort to ensure that product descriptions, images, and prices are accurate, but errors may occur.
2.3 We reserve the right to discontinue products at any time without notice.
2.4 All Vessner & Co. items are bespoke and made to order. Due to the handcrafted nature of our products, delivery timeframes may vary slightly depending on the order.


3. PRICING & PAYMENT

3.1 All prices are listed in [Currency] and include applicable VAT unless stated otherwise.
3.2 We accept payments via [Payment Methods: Credit/Debit Card, PayPal, etc.].
3.3 Orders will only be processed upon successful payment confirmation.


4. ORDERS & CANCELLATIONS

4.1 Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of the order.
4.2 We reserve the right to cancel any order due to pricing errors, product unavailability, or suspected fraudulent activity.
4.3 Customers may request to cancel or modify an order within [Specify Timeframe] after purchase, subject to approval.


5. SHIPPING & DELIVERY

5.1 We offer worldwide shipping. Delivery times and costs vary by location and will be displayed at checkout.
5.2 Estimated delivery times are indicative and may be subject to delays beyond our control.
5.3 Customers are responsible for any applicable customs duties or import taxes.
5.4 If a package is lost or damaged during shipping, please contact us immediately.
5.5 As all items are bespoke, delivery timeframes may change slightly depending on the order.


6. RETURNS & REFUNDS

6.1 We accept returns within [Specify Days, e.g., 30 Days] of delivery, provided the item is unused and in its original packaging.
6.2 Personalized or custom-made items are non-refundable unless faulty.
6.3 Refunds will be processed via the original payment method within [Specify Days] of receiving the returned item.
6.4 Customers are responsible for return shipping costs unless the item is defective.


7. WARRANTY & REPAIRS

7.1 All Vessner & Co. jewelry comes with a [Specify Warranty Period] warranty covering manufacturing defects.
7.2 The warranty does not cover damage caused by improper use, accidents, or normal wear and tear.
7.3 Repairs outside the warranty period may be subject to additional charges.


8. INTELLECTUAL PROPERTY

8.1 All content on this website, including logos, images, text, and designs, is the property of Vessner & Co. and may not be used without prior consent.
8.2 Any unauthorized use of our intellectual property may result in legal action.


9. LIABILITY & DISCLAIMERS

9.1 Vessner & Co. is not liable for any indirect or consequential damages arising from the use of our website or products.
9.2 We do not guarantee uninterrupted access to our website and may suspend operations for maintenance.


10. PRIVACY & DATA PROTECTION

10.1 We collect and process personal data in accordance with our Privacy Policy.
10.2 By using our website, you consent to our data collection practices as outlined in the Privacy Policy.


11. GOVERNING LAW & DISPUTE RESOLUTION

11.1 These terms are governed by the laws of [Specify Jurisdiction].
11.2 In the event of a dispute, both parties agree to attempt resolution through informal negotiation before seeking legal action.


12. CONTACT INFORMATION

For any inquiries regarding these Terms & Conditions, please contact us at:
Email: support@vessnerandco.co.uk


By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions.